FAQS
Quick Solutions
Frequently Asked Questions
At Rajgor Impex, we understand that our clients may have questions regarding our products, services, and processes. Our Frequently Asked Questions (FAQs) section is designed to provide clear and concise answers to common inquiries about product specifications, shipping, payment terms, customization options, and order tracking. We aim to ensure a smooth and transparent experience for all our customers. If your question isn’t covered here, feel free to contact our support team for further assistance.
1. What products does Rajgor Impex offer?
Rajgor Impex specializes in manufacturing and exporting high-quality brass, copper, aluminum, and stainless steel products including handicrafts, hardware items, and decorative pieces.
2. Do you offer product customization?
Yes, we offer product customization based on client specifications such as design, size, finish, and packaging requirements.
3. What is your minimum order quantity (MOQ)?
Our MOQ varies by product type. Please contact us with the specific product details to get accurate MOQ information.
4. Which countries do you export to?
We export our products worldwide, including the USA, UK, UAE, Australia, and various European and Asian countries.
5. How can I place an order?
You can place an order by contacting us directly via email or phone. Once product details are confirmed, we will guide you through the process.
6. What are your payment terms?
We generally accept payments via bank transfer (TT), Letter of Credit (L/C), or other secure methods as agreed upon.
7. How long does delivery take?
Delivery time depends on the order size and destination. Standard lead times are usually 4–6 weeks after order confirmation.
8. Do you provide samples before placing a bulk order?
Yes, we can provide samples upon request. Sample charges may apply and are refundable upon bulk order confirmation.
9. How do you ensure product quality?
We have a strict quality control process in place at every stage – from raw material selection to final packaging – to ensure high standards.
10. How do I track my order status?
We provide regular updates and tracking details once the shipment is dispatched.